About this Role:
This employer is seeking a Senior Technical Support Specialist to optimise its IT operations and drive the efficiency of its user satisfaction. In this role, you will provide Level 1 Support for issues not allocated to vendors, perform IT administration tasks, and manage the technology support inbox and Jira Service Management queue. You will also conduct regular incident and request review sessions for prioritisation and oversight.
An Ideal Application will have:
- Minimum 5 years’ experience in a Technical Support role
- Subject matter expertise with Salesforce
- Previous experience in the Telecommunication industry will be an advantage
- Familiarity with cybersecurity practices
- Experience in BI reporting and application management.
- Experience in system maintenance, patching and upgrades on the customer’s servers and applications.
LANZ has 70+ vacancies
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