About this role:
We are seeking a dynamic and enthusiastic Customer Support Team Leader to join our team. In this role, you will co-lead, motivate, and manage our Customer Support Specialists, ensuring they provide superior support and assistance to our guests across our global brands.
Key Responsibilities:
- Lead and inspire a team of 5-15 Customer Support Specialists
- Ensure high-quality customer service and effective complaint resolution
- Implement standards and procedures to enhance the customer experience
- Analyse customer feedback and develop strategies for continuous improvement
- Assist in managing daily team activities, including recruitment, training, and performance management
- Communicate effectively with various departments to ensure smooth operations
- Champion continuous improvement initiatives and drive best practices
- Ensure compliance with health and safety regulations
What We're Looking For:
- Tertiary qualification in Travel & Tourism, Hospitality, or a related field (desirable)
- Experience in campervan or motor vehicle rentals (desirable)
- Proven customer service and complaint resolution experience
- Team leader or management experience
- Ability to train, coach, and motivate staff
- Strong problem-solving skills and attention to detail
- Excellent communication skills; a second language is a plus (e.g., French, German, Mandarin, or Cantonese)
- Ability to manage multiple tasks and stay calm under pressure
- Knowledge of workplace H&S requirements
Why Join Us?
- Be part of a company that values customer satisfaction and continuous improvement
- Lead a dedicated team and make a significant impact on our clients' experiences
- Engage in a supportive and dynamic work environment
- Contribute to our global success and growth
LANZ has 70+ vacancies
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