Integration Analyst/Developer

• Created highly sustainable application integrations using various ETL tools such as MuleSoft, and Informatica for business.
• Implemented various automation using Alteryx, Zapier which reduced human interventions/human errors by 50%.
• Led a team of three developers in successfully migrating legacy systems to a modern cloud-based integration platform, resulting in a 50% reduction in maintenance efforts and a 25% improvement in system performance.
• Implemented data integration best practices that reduced ETL job failures by 30%, improving data availability and reliability for business users.
• Collaborated with internal teams, and external vendors to develop and implement a new application integration, 2 months ahead of the scheduled time.
• Enhanced system reliability by implementing automated error detection and recovery mechanisms, reducing system downtime by 20%.
• Coordinated with internal teams to identify and address technical challenges, offering innovative solutions that enhanced productivity and streamlined processes.
• Networked with cross-functional teams to gather and analyse business requirements for application integration.

‍

Production Support Executive

• Monitored production systems in various technologies and OS (Java, IBMDataStage, Linux, Windows), promptly identifying and resolving incidents to minimise disruptions and maintain system stability.
• Spearheaded incident management with a 95% success rate in restoration and response SLA, oversaw the resolution of critical production issues, reducing downtime by 30%.
• Developed and executed disaster recovery plans, ensuring business continuity in the event of system failures disasters, or critical business events (Black Friday, Thanksgiving Day).
• Maintained comprehensive documentation of production processes, standard operating procedures (SOPs), and incident reports, created 25+ knowledge articles as part of knowledge sharing and faster issue resolution.
• Conducted root cause analysis for major incidents, identified underlying issues, implemented preventive measures, and mitigated 35% of recurring issues.
• Facilitated regular performance analysis, areas for optimisation, and efficiency improvements.
• Guided in the development and execution of test plans and regression testing to validate system changes.
• Participated in the on-call rotation, delivering 24/7 support for critical production systems and achieving a 99.9% uptime rate.

‍