Please give us some details about the role you want to fill and let us know why you think our client might be the perfect candidate for you.
What happens next?
Our Job Search Specialist Mark Beltran will facilitate the next steps:
Mark will let our client know that you have shown an interest in their professional skills.
You will receive a full job application from our client and might want to offer them a formal job interview if you see the right potential in this candidate.
If you decide that you would like to offer the role to our client, we will help to make the next steps as smooth as possible.
You will be supported by our Licensed Immigration Advisers, who will take care of all visa related aspects of the process of offering our client a job.
Offering a job to our client will be straight forward.
Accomplished Business Leader and internationally certified business improvement specialist who has been with Discovery through 26 years of its growth. Business improvement is my passion and I use analysis to support the technical requirements and leadership to inspire the staff to embrace change and moving out of their comfort zones.
If you are looking for someone who questions the status quo and improves the way business is conducted with innovative ideas to give you the competitive edge and leads great people to form a critical pillar of a successful business, then I am looking to support your company to thrive in the constantly changing world of work.
Professional Highlights
✓ As SME I developed the Claims department which EXCO recognised as a Centre of Excellence.
✓ Saved Discovery Health R9.4m in operational expense by proposing and implementing a business model.
✓ Reduced duplicate claims by 10% saving Discovery R3.5m.
✓ Annual top performing Team Leader for 2020.
✓ Improved staff sentiment by 24% according to Willis Towers Watson survey.
✓ Coached and mentored staff career development seeing them promoted as high as the EXEC office.
✓ Improved First Time Resolution of Customer Calls Centre which saved Discovery R637k.
✓ Coordinated operations at a national level.
✓ Discovery Health attained ISO 9001 accreditation in 4 months through existing processes I implemented.
✓ HR trained in the difference between employee and independent contractor management.
✓ Created a Claims Specialist team in 1999 that is still in operation.
✓ Created Claims Adjustment Services team in 1998 that is still in operation.
Professional Projects
✓ Successfully mined and analysed big data to assist with paper-based to electronic provider (B2B & EDI) initiatives.
✓ Commended by senior management (RSA & USA) for establishing structure in a neglected department and seeing the effective turnaround and timely shutdown of claims operations in Destiny Health (USA).
✓ Re-engineered the Claims process – mapped “As Is” and “To Be” and wrote functional specifications.
✓ Led change management from rules-based assessing to data capture.
✓ Successful accomplishment of the following projects: Super 12, Today’s work Today, Error Reduction, Simplified Capture.
✓ Improved turnaround times – New Business capture 22%, Rescan 67%, international claims 50%.
Senior Site Coordinator - Independent Assessment Services
Skilled Production Operative - Healthcare
Operational Team Leader - Healthcare
Business Process Management Specialist - Healthcare
Business Analyst - Healthcare
Training Facilitator - Healthcare
Fundamental Peak Performance Programme (NQF 6)
Lean Six Sigma Black Belt (Internationally Certified)
Business Analyst (Diploma)
Project Management (Diploma)
1st Dan (Black Belt Diploma)
The great outdoors
Archery
Fly fishing
