Lead Project Manager‍

Oct 2017 - present

Overview: lead the project office for secured and unsecured credit lending, managing delivery of projects from analysis to solution design to implementation following all aspects of the project delivery life cycle.

• Currently run three project areas, leading a team of 45 people made up of program managers, project managers, business architects and business analysts and have set up a centre of excellence for each of these skill sets. The teams work across approx. 160 projects and are responsible and accountable for the delivery of all these projects.

• Oversee project management activities with meticulous attention to detail, responsible for resource and capacity planning, business analysis, solution architecture and design

• Establish, implement, and optimise effective systems, processes and controls

• Utilise various methodologies such as Agile and Hybrid (waterfall +agile)

• Strategic project implementation and project and programme management, including managing budgets and costs

• Benefits realisation analysis and alignment to approved business cases and statements of work

• Supervise, coach, train, and mentor personnel, setting clear goals and expectations

• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries

• Plan and manage team performance, and develop skills, talent, and culture to improve innovation, achieve efficiencies, and increase competencies

• Produce executive and management reports 

• Perform as a strong leader of a cohesive team with strict enforcement of statutory regulations, quality standards, governance protocols and compliance requirements

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Channel Manager and Business Analysis Manager‍

March 2013 - Sept 2017

• Managed and mentored a team of business analysts within the digital banking space

• Conducted requirements elicitation and unpacked technical requirements

• Produced technical and business specification documents

• Worked closely with IT personnel to schedule and ensured project implementation

• Built strong working relationships and effective communication channels with key stakeholders

• Capacity and resource management as well as budget and costing of development capacity

• Prioritised strategic projects across digital banking by understanding key customer and business benefits, along with greatest return on investment

• Solution design and ensured alignment with strategic intent and harmony across prior implemented projects

• Point of contact for troubleshooting failing projects and provision of incident support

Senior Business Analyst

‍April 2011 -Feb 2013

Overview: part of the digital banking team to define digital solutions across different banking areas in an Agile / Waterfall hybrid environment

• Involved in project lifecycle from pre-business case creation to post project analysis (BDLC – SDLC phases)

• Delivered proactive, innovative and appropriate solutions that metcustomer expectations

• Assessed, analysed and optimised end-to end business processes requirements through research, interviews and conducting training sessions

• Worked with stakeholders to compile business requirements documentation

• Managed the process of compiling business and functional specification documents, testing and sign offs

• Analysed trends and data to provide accurate business intelligence for strategic decision making

• Involved in business architecture and design forums and responsible for elicitation, compilation and documentation of functional requirements

• Adhered strictly to statutory regulations, quality standards, governance processes and compliance requirements

Business Analyst‍

March 2009 - March 2011

Overview: Business Analysis aiding the credit card division to enable their credit solutions onto Digital Banking and the creation of a new credit product

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Project Manager‍

Jan 2007 - Feb 2009

Overview: Responsible for the project management of two strategic projects, aiding in consolidating banking information to the regulatory body the National Competition Commission. At the time the Commission was investigating all banks nationally to ensure there was no colluding and price fixing between the banks which would lead to a disadvantage of consumers.