ICT Business Analyst

• Serve as the intermediary between the Business Services and Digital and Technology Services, and internal and external customers to understand the structure, policies, operations, and recommend solutions that enable the Council to achieve its goals.
• Define and document requirements for improving processes and systems, reducing their costs, enhancing their sustainability, and the quantification of potential business benefits.
• Working with stakeholder groups and facilitating workshops, interviews, focus groups, and walk-throughs that may include, but are not limited to activities and outputs for business cases, use cases, business requirements, functional and non-functional requirements, business engagement, and organization change.
• Representing the business needs of project teams during project evaluation and initiation, ensuring quality requirements and solution options are presented aligned with the Council Plan, ICT strategic plan, and enterprise architecture.
• Contribute to the implementation of the Council process and project initiatives.
• Support the ICT Project Manager in testing and implementation of OneCouncil (TechOne) related projects involving Asset Management and Service Management Modules.
• Manage the Council Safety Management System (Donesafe).

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