Please give us some details about the role you want to fill and let us know why you think our client might be the perfect candidate for you.
What happens next?
Our Job Search Specialist Mark Beltran will facilitate the next steps:
Mark will let our client know that you have shown an interest in their professional skills.
You will receive a full job application from our client and might want to offer them a formal job interview if you see the right potential in this candidate.
If you decide that you would like to offer the role to our client, we will help to make the next steps as smooth as possible.
You will be supported by our Licensed Immigration Advisers, who will take care of all visa related aspects of the process of offering our client a job.
Offering a job to our client will be straight forward.
A highly skilled and experienced Field Service Engineer with over 14 years of expertise in the healthcare and electronics industries, specializing in the servicing, maintenance, and technical support of hemodialysis machines, water treatment systems, and related medical equipment. Adept at troubleshooting and providing timely solutions to complex technical issues, ensuring optimal equipment functionality and zero downtime. Proven ability to work independently with minimal supervision, maintain strong customer relationships, and coordinate effectively with internal teams. Possesses a solid background in product engineering, customer care, and technical training. Committed to delivering high-quality service and continuous improvement in fast-paced, demanding environments.
Equipment Troubleshooting & Maintenance: Proficient in troubleshooting and servicing hemodialysis machines and dialysis water treatment systems, with hands-on experience in diagnosing and resolving issues with Nipro Surdial X, B.Braun Dialog+, Diapact CRRT, and portable RO units in critical healthcare environments.
Healthcare Equipment Service & Support: In-depth knowledge of healthcare equipment servicing, including hemodialysis machines and water treatment systems, with a successful track record in ensuring zero downtime and smooth operation in dialysis centers, contributing to increased treatment capacity and sales.
Technical Training in Medical Equipment: Certified in various technical training programs for hemodialysis equipment and water treatment systems, ensuring a comprehensive understanding of medical device maintenance, safety standards, and industry regulations.
Customer Relationship Management: Exceptional customer relationship management skills demonstrated through the successful onboarding of new dialysis centers and the provision of ongoing technical support, ensuring high satisfaction and repeat business.
Problem Solving & Analytical Skills: Strong analytical and problem-solving abilities, as evidenced by consistently performing root cause analysis on complex machine failures and providing timely, effective solutions that minimize downtime and optimize service performance.
Healthcare Service Team Leader
Field Service Engineer
Product Engineer
Consisted of monitoring and maintaining stability in electrical Final Test (FT) operations, quickly troubleshooting interface hardware issues to minimize downtime and maximize productivity. Coordinate with support teams to ensure line uptime, while investigating and analyzing substandard IC lot yields and implementing corrective actions. Collect and study yield data to drive process improvements and prepare reports on line performance, including reject analysis and productivity. Supervise technicians, assess performance for promotions, and liaise with MPE counterparts in the US to address device and process issues. Collaborate on test time reduction efforts, release new test program versions, and ensure newly introduced devices meet production standards.
Customer Care Specialist (Operations
Provided voice and basic technical support to US-based customers through a high-level CRM system. Performed up-selling and cross-selling of premium plans and phone upgrades to meet sales targets. Handled account creation, service activations, and bill payments via the Premiere CRM platform. Assisted customers with troubleshooting known phone issues and escalate complex cases to supervisors for advanced support. Transfer issues to relevant support teams (Technical Support, Sales, etc.) when necessary.
Bachelor's Degree of Science in Electronics and Communications Engineering
Certificate in Radio and Television Technician Course
Various Post-Graduate Studies in relation to Dialysis Systems
