Dedicated and results-driven IFM Account Manager with a proven track record in delivering exceptional client service and optimising facility operations. Strong expertise in managing integrated facilities management contracts and leading high-performing teams. Skilled in developing and nurturing client relationships, ensuring contract compliance, and driving operational excellence. Possess excellent communication and negotiation skills, coupled with a deep understanding of the facility management industry and best practices. Committed to delivering cost-effective solutions, achieving client satisfaction, and exceeding performance targets.
Account Manager
- Led and managed a portfolio of corporate client accounts, ensuring effective delivery of facility management services.
- Develop and maintain strong client relationships, serving as the primary point of contact for all facility-related matters.
- Collaborate with cross-functional teams to develop strategic plans, budgets, and timelines for facility projects.
- Conduct regular site visits and inspections to assess facility conditions, identify areas for improvement, and ensure compliance with regulations.
- Oversee facility maintenance, including managing vendors, coordinating repairs, and implementing preventive maintenance programs.
- Monitor key performance indicators (KPIs) and prepare reports on facility performance, operational efficiency, and cost savings initiatives.
- Conduct financial analysis and budget management for assigned accounts, ensuring adherence to client's financial goals.
- Implement sustainability initiatives and energy efficiency programs to reduce environmental impact and achieve sustainability targets.
- Provide leadership and mentorship to facility management teams, fostering a culture of excellence, collaboration, and continuous improvement.
Facilities Site Lead
- Assisted the Facilities Manager in managing daily facility operations and maintenance.
- Coordinated and scheduled service requests, work orders, and repairs with internal teams and external vendors.
- Conducted regular inspections to identify maintenance needs, safety concerns, and potential improvements.
- Assisted in budget tracking and expense management for facility-related expenditures.
- Prepared reports and presentations on facility performance, operational metrics, and improvement opportunities.
Senior Engineer Project & Compliance
- Led and managed complex engineering projects, ensuring successful execution within budget and timeline constraints.
- Coordinated cross-functional teams, including engineers, technicians, and external contractors, to deliver project objectives.
- Developed and maintained project plans, schedules, and budgets, monitoring progress and addressing issues proactively.
- Implemented best practices in project management, ensuring adherence to quality standards and regulatory requirements.
- Conducted risk assessments and mitigation strategies, ensuring a safe working environment and compliance with safety regulations.
- Collaborated with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals.
- Managed project documentation, including specifications, technical drawings, and validation reports.
- Provided technical guidance and mentorship to junior engineers, fostering a culture of continuous learning and development.
- Implemented process improvements and optimisation initiatives to enhance manufacturing efficiency and reduce costs.
- Conducted regular compliance audits and inspections, ensuring adherence to applicable regulations and standards.
- Prepared and presented reports on project status, key performance indicators, and compliance metrics to senior management.
Senior Engineer: Maintenance Lead
- Led a high-performing maintenance team, overseeing all aspects of equipment maintenance and reliability.
- Developed and executed preventive maintenance programs to optimise equipment performance and minimise downtime.
- Implemented predictive maintenance techniques, including condition monitoring and failure analysis, to proactively address equipment issues.
- Led root cause analysis investigations and implemented corrective actions to prevent recurring equipment failures.
- Managed spare parts inventory, ensuring availability of critical components and optimising inventory levels.
- Collaborated with cross-functional teams to plan and execute equipment upgrades, modifications, and installations.
- Developed and maintained maintenance procedures, work instructions, and documentation in compliance with regulatory requirements.
- Monitored and analysed key performance indicators (KPIs) to drive continuous improvement in maintenance practices and equipment reliability.
- Implemented and championed a culture of safety, ensuring adherence to safety protocols and promoting a safe working environment.
- Provided technical guidance and mentorship to maintenance technicians, fostering their professional development.
Bachelor of Mechanical Engineering
Diploma in Manufacturing Engineering