Planning Analyst, Dec 2019 –present

Overview: simplify and automate processes that have been overly complex and manual to perform and transform raw data into actionable information.

• Provide analytical support to multiple departments within the school district including building age, size, condition, and capacity, and student enrolment and demographic trends

• Produce reports for Open Records Requests

• Design, test and maintain the automation of data collecting and reporting processes using Microsoft and Google suite of applications.

Key Accomplishments

• The Resting BuildingInitiative: Campuses in Austin ISD never truly shuts down. There are extracurricular events, partners that rent spaces, summer school, and several other events that require the lights and HVAC to be on. When COVID-19 sent us into lockdown the buildings were empty, but these utilities were still running. I proposed theResting Building Initiative where we organized the maintenance team to send 1 person per campus to turn off lights and raise the AC temperature to 80 F, saving the school district hundreds of thousands of dollars in utility costs, over the months our114+ buildings could not be occupied in-person events during COVID-19 process

• During the COVID-19Lockdown in 2020, co-authored and managed a process to receive and evaluate dozens of requests to conduct different kinds of events on campuses. Responded to each based on the nature of the proposed event, and approved of and supported events that provided meals, school supplies, and other items to support families and communities without exposing them to COVID-19

Service Center Help Desk Manager/Technician, Sept 2017 -Dec 2019

• Administrator of CMMS system consisting of over 800 users, 200 technicians, and 12 supervisors serving over 130 centres

• Planned, produced, implemented, and provided training and materials to customers, technicians, and managers on the use of the new CMMS system

• Developed method of transforming vast amounts of data that the CMMS system produces into intuitive reports all levels of management, from the Service Center manager to the District COO, used to keep chain of command informed and make operations decisions

• Planned, programmed, launched, and trained users for a fleet of 110 iPads that became the Service Center's primary tool to access the CMMS program

• Streamlined communication from campuses to technicians allowing work order requests to be completed as efficiently as possible.

• Ensured helpdesk technicians provided excellent customer service by identifying the individual, department, or vendor with the ability to resolve the issue, and facilitated communication between customers, technicians, and supervisors involved.

I started working with Austin Independent School District inDec 2008 as an Alarm Technician and was promoted to Safety Technician in2010, and Team Leader in 2015

Achievements include:

• ConvertedAustin ISD’s total area into three territories in order to reduce response times for both scheduled and emergency services to the Life Safety Systems.

• Identified an increased demand of man-hours due to the City of Austin’s adoption of a newFire Code and executed a plan to keep all buildings in compliance while submitting a detailed budget request that successfully acquired the resources needed to meet new requirements.

• Implemented new documentation techniques for tracking device types and counts, as well as services performed on the Life Safety Systems.

• Installed and programmed IP communicators and receivers to migrate Fire Detection reporting off of the phone system and onto the network.
Oversaw upgrades and improvements to the Access Control System hardware, software, and management.

• Received two performance-based promotions within 30 months of hire and recognized with the Police Department’s Outstanding Performance Award