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Candidate Details

Name :

Pratyush Singh
Qualification :
Business Operations Manager
Industry :
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Candidate ID:
PS269
This candidate has been hired.

Business Operations Manager

About our Client

Business Operations Manager with a background in Information Technology and proven track record of optimizing partner businesses' performance. Skilled in market analysis, strategic planning, and team management, with experience in scaling businesses and managing high-growth operations. Previously, as an Associate Staff Engineer at Samsung Research, I led software development efforts and contributed to product performance improvements. Dedicated to delivering impactful results, I am passionate about leveraging data analytics, information technology and operational excellence to contribute to business success. With a keen eye for technology trends, and a commitment to doing the right thing, I consistently deliver impactful results. With 4+ years of full-time experience, I am eager to bring my expertise to your dynamic team.

 

Achievements

Data Analytics: Proficient in SQL, Excel, and Python with hands-on experience in analyzing large datasets to drive key business decisions.

Growth Management: In-depth knowledge of fleet performance and growth management with a successful track record in helping incubate and scale new fleet partners for Uber.

Software Development: Professional experience of commercial software development and telecommunication systems with a successful track record in enhancing 3G and LTE Chipset performance at Samsung.

Lean Six Sigma Green Belt Certification: Certified in KPMG Green Belt Programme ensuring a comprehensive understanding of Lean Six Sigma Methodology.

Leadership: Exceptional leadership skills demonstrated through management of teams across diverse industries. At Uber, led a team of 9 account associates, achieving a growth of 120%yoy in gross bookings. At Samsung, managed a team to improve 3G data connectivity metrics by 30%.

Problem Solving: Strong analytical and problem-solving abilities driven by lateral thinking, evidenced by reducing testing costs by USD 1.5 M at Samsung and optimizing USD 20 M incentive spends at Uber, contributing to strategic decision-making and operational efficiency.

Professional Experience

Business Operations Manager

Uber Technologies Inc

  • Account Management: Spearheaded operations management for 10+ Managed Fleets contributing USD 20 M per month in gross bookings, contributing to a 20% growth
  • SpendsPlanning & Governance: Partnered extensively with strategic finance & planning teams for managing USD 8 M+ in annual spending for fleet supply acquisition
  • Performance Insight: Analyzing vehicle performance KPIs like supply hours, acceptance rate, earning per hour using dashboards and statistical analysis leading to 3x gross booking per vehicle compared to independent operators
  • Marketplace Health Management: Collect and organize competition intel in compliance with industry policies, track market trends to ensure positive incremental gross booking per vehicle-based incentives spend reducing burn by 2 percentage points in 1.5 years
  • Team Management: Led a team of 9 key account management professionals to spur vehicle supplier business performance, profitability and growth across top 7 cities in Uber business
  • ProductOperations: Collaborated with product and data science teams on FGDs & data analysis to develop BRDs and align leadership for 10+ key fleet product launches like vehicles marketplace and supplier APIs

Associate Staff Engineer

  • Chipset Software Development: Part of a 3-member team, led efforts to cut $2 M in development costs for a flagship commercial chipset through effective budget planning. Additionally, saved $1.5 million in testing costs by creating an abstraction model to validate software changes without dependency on hardware units.
  • JIRA Resolution: Addressed400+ issue tickets and managed 10,000+ lines of code, improving user experience for 1 billion+ Samsung phones. Enhanced the chipset KPIs & streamlined code complexity from 5 to 2 through redevelopment of 50% of the functional module as part of optimization efforts
  • Cross function Development: Delivered 30% enhancement in 3G data efficiency metrics through collaborative efforts with five international development teams in USA, Poland, India, South Korea, and Japan
  • Promotion: Earned the Exceeds Expectations (4/5) rating given to top 5% of employees, & promotion for outstanding project deliverables
  • SpotAward: Received a Spot Award among 800+colleagues for developing an algorithm that enhances signal reception in remote areas

Summer Intern [Operations]

Uber Technologies Inc

  • Led the supply channel growth and retention strategy for non-driving small fleet owners in India’s top 6 cities. Secured funding for four product initiatives, projecting a USD 5 M upside, and reduced churn recovery costs by USD 1.5 M by optimizing partner profiling through data-driven insights

Other experience includes Graduate Teaching Assistant, Summer Intern (Graphic Design)

Education

Master of Business Administration

Master of Technology in Biomedical Engineering [Dual Degree]

Bachelor of Technology in Electronics & Communications Engineering [Dual Degree]

Interests

Skills

Technical Skills

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