Assistant Operations Manager

• Oversee property operations, maintenance, housekeeping, F&B, and event planning within budget while meeting high standards and protocol requirements for state events.
• Identify end-user needs, address concerns, and manage third-party service providers for events and daily operations.
• Coordinate staffing, equipment, and supplies; oversee performance reviews and training to maintain service excellence.
• Assist in preparing P&L reports, manage operational budgets, and create event budgets to ensure cost-effectiveness.
• Manage service provider contracts, resolve operational issues, and maintain facilities in line with Quality Assurance and Health & Safety standards.
• Implement sustainable practices, maintain property appearance, and deliver luxury services for formal and informal events, ensuring client satisfaction.

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Food & Beverage Operation Manager

• Oversee F&B operations, focusing on budget management, service quality, and cost control through effective forecasting.
• Recruit, train, and lead teams, conduct performance reviews, and enhance productivity through supervision and training.
• Address customer complaints, improve service strategies, design innovative menus, and manage procurement to ensure quality and cost-efficiency.
• Set targets and KPIs, track performance, promote teamwork, and ensure compliance with health and safety regulations.

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Assistant Meeting & Events Operation Manager

• Coordinate and execute all banquet events, including external catering, with efficient resource allocation, focusing on innovation and cost-effectiveness.
• Maintain departmental standards, ensuring product quality, service excellence, guest satisfaction, and hygiene, while overseeing equipment maintenance and procurement.
• Manage banquet finances, including budgeting, cost control, and financial reporting, ensuring profitability. Lead team hiring, training, coaching, and performance evaluations.
• Ensure efficient event execution and provide support to F&B outlets, upholding operational standards and delivering high-quality services.

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Other experience includes Assistant Banquet Service Manager and Restaurant Manager