Assistant IT Technician

Responsibilities:

• Serving as the first point of contact for IT support within the organisation
• Installing, configuring and maintaining software and hardware components of computer and network systems
• Ensuring the security of client and server computers by installing and upgrading antivirus and firewall software
• Maintaining and updating technical documentation regularly
• Testing new hardware and software before full-scale installation

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Account Manager

Responsibilities:

• Identifying business opportunities and pitching proposals to clients
• Reviewing and recommending client on payroll services and best practices
• Managing project WIP for clients in line with project deliverables and timelines
• Recommending improvements to payroll services or best practices, as well as computing payments, deductions, and tax information
• Providing strategic analysis for payroll-related initiatives and projects

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IT Operations Support Intern

Responsibilities:

• User access management which included the creation and modification of Windows AD accounts
• Monitored computer systems and networks in line with the company’s incident management plan
• Performed system backup and restoration in line with the defined RPO and RTO
• Performed quality assurance